Frequently Asked Questions

• Registration:

  1. What should I do if I need to update my registration information, and whom should I contact?

  Please use the Contact us form or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any updates needed to your registration information.

• Flights:

  2. How many pieces of luggage am I allowed to bring?

  Your ticket permits one personal item and all checked bags will incur a fee. All baggage that incurs a fee will have to be paid directly to the airline. For specific luggage details and fees please consult your airline website: American Airlines, United, Delta

  3. Whom should I contact if I have questions regarding flights?

  For flight-related inquiries, email This email address is being protected from spambots. You need JavaScript enabled to view it.. You will typically receive a response within 24 hours.

  4. Is it possible to pay for an upgraded seat?

  Yes, you can pay extra for an upgraded seat provided that upgraded seats are available. The air department will need your credit card to pay for the upgraded seat at the time of the request. In addition to the cost of the upgrade All upgrades will incur a $35.00 processing fee per ticket.

  5. Can I use airline miles to upgrade my seat?

  Yes, you will need to contact the airline directly:

  • Delta: 1-800-221-1212
  • United: 1-800-864-8331
  • American Airlines: 1-800-433-7300

  6. What if you are not seated with your travel companion?

  Please contact This email address is being protected from spambots. You need JavaScript enabled to view it., and we’ll do our best to help ensure you are seated together.

  7. What if there is a discrepancy between the name on my ticket and my passport?

  Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the correct spelling, and we’ll update your documentation accordingly.

  8. What should I do if I can no longer go on the trip?

  Please reach out to The GRA Group via the Contact us form or email This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible.

  9. How can you add additional nights to the beginning or end of your trip?

  Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the number of additional nights you wish to include. We will inform you of the costs associated with modifying your flights and extending your hotel reservation.

  10. What if there is a discrepancy between the name on my ticket and my passport?

  Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the correct spelling of your name. We will then ensure that the necessary corrections are made.

• Dining & Beverages:

  11. How many restaurants are at the resort?

  The resort offers several dining options, including beachfront seafood, Mediterranean cuisine, international favorites, and a premium steakhouse.

  12. Are there options for dietary restrictions?

  Yes, please inform the staff in advance of any allergies or dietary preferences. The chefs will do their best to accommodate your needs.

  13. Are alcoholic beverages included?

  Alcoholic beverages are available for purchase at the resort’s bars and restaurants. They are not included in standard room rates.

  14. At Aruba Marriott Resort & Stellaris Casino

  • Atardi – “Toes-in-the-Sand” Beachfront Seafood
  • Mercát – Mediterranean Plates by Chef Cristiano Guidetti
  • Ruth’s Chris Steak House – Premium USDA Prime, Classic Steakhouse
  • Gelato & Co. – Handmade Gelato & Sweet Treats (Not included in meal plan)
  • Starbucks® – Handcrafted Coffee & Pastries (Not included in meal plan)
  • Campeones Cantina & Tequila Bar – Vibrant Mexican-inspired Dining & Drinks
  • Malmok Bar & Grill – Beachside Bar & Grill (Ocean Club, 5-min walk)
  • Antilla Beach Bar – Beachfront Bar with Cocktails, Wine & Beer (Ocean Club)
  • The Lobby – Lounge Bar & Sushi Bar
  • Waves Bar & Grill – Pool & Beach Bar
  • H2Oasis Pool Bar – Adults-Only Pool & Cocktail Bar

• Accommodation:

  15. Are rooms equipped with Wi-Fi?

  Yes, complimentary Wi-Fi is available throughout the resort.

  16. Are there options for accessible rooms?

  Yes, accessible rooms are available upon request.

  17. Are mini-bars included in the room?

  Yes, mini-bars are stocked daily with soft drinks, water, and alcoholic beverages.

  18. Who should I contact if I have questions regarding the rooms?

  For room-related inquiries, please use the Contact us form or email This email address is being protected from spambots. You need JavaScript enabled to view it. with your question.

• Transportation:

  19. Will transportation be provided to and from the airport?

  Yes, your transportation has been arranged to and from the resort on the dates of group arrival and departure. Any additional transportation requests will incur an extra charge. Transportation for those doing pre or post nights is not included

• General:

  20. When will I receive my travel information

  • Trips wallets with all of your travel details will be mailed out on January 6th.

  21. What is included in the trip?

  • Round-trip airfare to Aruba.
  • Round-trip ground transportation between the airport and the resort.
  • 4 nights of accommodations at the Aruba Marriott Resort & Stellaris Casino.
  • Hospitality desk staffed daily by The GRA Group.
  • Breakfast, lunch, dinner, and snacks at participating resort outlets.
  • Selected international liquors, local beers, and alcoholic and non-alcoholic beverages at resort bars and restaurants.
  • 24-hour room service.
  • Attentive concierge services and daily maid service.
  • Complimentary Wi-Fi throughout guestrooms and public areas.

  22. What additional costs should I be aware of?

  • Services at the Mandara Spa and Beauty Salon.
  • Greens fees, cart, food & beverage cart, driving range, or equipment rentals.
  • Gift shops, boutiques, coffee lounges, and other retail purchases.
  • Motorized water and land sports (e.g., Jet Skis, ATVs, etc.).
  • Private or group lessons and clinics (e.g., tennis, diving, golf, or water sports).
  • Bottles of wine or premium liquors.
  • Telephone calls and communications.
  • Laundry and dry-cleaning services.
  • Medical or emergency services.

• Check-In & Check-Out:

  19. What are the check-in and check-out times?

  Check-in is 3:00 PM, and check-out is 12:00 PM.

  20. Can I request early check-in or late check-out?

  Requests are subject to availability. Please notify the front desk in advance.

  21. What identification is required at check-in?

  A valid passport and a credit card for incidentals are required.

  22. Are there any age restrictions for guests?

  The resort is adults-only, typically for guests 18 years and older.

  23. Can I check in if I arrive before 3 PM?

  Early arrivals may store luggage and use resort facilities while waiting for your room.

• Resort Activities & Amenities:

  34. What activities are available at the resort?

  Guests can enjoy beach yoga, water sports, fitness classes, and evening entertainment. The resort also offers tennis, casino gaming, and cultural experiences.

  35. Are there pools at the resort?

  Yes, the resort features a large freeform pool, an adults-only pool at H2Oasis, and direct beach access. There are no swim-up bars or infinity pools.

  36. Is there a spa or fitness center?

  Yes, the Mandara Spa offers massages, facials, and body treatments. A modern fitness center is also available 24 hours a day.

  37. Can I book excursions through the resort?

  Yes, the concierge can arrange excursions such as snorkeling, sailing, UTV tours, and cultural island experiences.

  38. Are activities included in the all-inclusive package?

  The resort is not all-inclusive. Many on-site activities are complimentary, but excursions and spa treatments may incur additional costs.

• Local Area & Travel Tips:

  39. Can I explore Aruba on my own?

  Yes, Aruba is known for being one of the safest islands in the Caribbean. Guests can explore independently, but guided tours or concierge recommendations are advised for the best experience.

  40. Are there local shops or markets near the resort?

  Yes, there are shopping centers, local boutiques, and markets nearby in Palm Beach and downtown Oranjestad, just a short drive from the resort.

  41. Are there cultural or historic attractions nearby?

  Yes, nearby attractions include the California Lighthouse, Alto Vista Chapel, and the colorful murals of San Nicolas, along with local craft markets and museums.

  42. Is it safe to walk around the area?

  Yes, Aruba is generally very safe. Guests should remain aware of their surroundings and stay in well-lit, populated areas, especially at night.

  43. What should I pack for my trip?

  Essentials include:

  • Passport and travel documents
  • Lightweight clothing and swimwear
  • Sunscreen and insect repellent
  • Comfortable shoes for excursions
  • Light jacket for cooler evenings

  44. Is tipping expected at the resort?

  Gratuities are included for most services; additional tipping is optional for exceptional service.

  45. How can I contact the resort before my arrival?

  You can reach the resort by phone, email, or through the website contact form. For assistance, guests can also contact The GRA Group using the Contact Us link or email This email address is being protected from spambots. You need JavaScript enabled to view it..